When I had cancer, people were generous. It validated the work that I had done during the previous two decades to assist in creating caring communities that extend themselves to people in their midst at profound turning points.
These times of need include both times of tragedy and times of great joy. Baby namings, weddings, illnesses, communal catastrophes, and Shiva minyanim, call forth different emotions. All of them have their share of anxieties. All of them take a village. During these months of cancer treatment, I was blessed with a village, giving me rides, food, and comfort when I am in need, and respecting my privacy when I crave solitude. My experience has strengthened my resolve to help create such villages for others.
Bikkur Cholim is the sacred obligation of visiting the sick. Its principles apply to any outreach to people at vulnerable times. Performing this mitzvah is not about helping the less fortunate. It is not about doing a good deed. It is a way of cultivating a relationship with the deep and rich nature of what it means to be human. If you do this effectively and with compassion, it will help others. It will also make your life more meaningful. It will open your heart. You will live more fully. Ironically, the more you receive from your visits and from being part of a community that helps others, the more skilled you become in the art of helping others. So the work that we will do is as much about exploring what can be done for you as about what you will do for someone else. Surprise!
“How can I help?” people ask. Aside from the practical help that is often needed, there is the less tangible assistance that often creates anxiety on the part of the ones who seek to help. People often stay away for fear that they will say the wrong thing. That unease is unnecessary, to paraphrase the Torah, for the right thing is as near to you as breathing. If you help appropriately, you, and those you help, will benefit greatly.
The wisdom to help others is not privileged information. It is taught to all of us through our life experiences. Hearts that are both caring and helpful marry self-knowledge and the ability to attend to others. Therefore, when we seek to provide comfort, we look into our own lives for guidance.
A good visitor is more than a well-meaning person who comes with urgent good intentions, whose need to find just the right words can communicate anxiety more than care. We all want to make things better. We want to do the right thing or find just the phrase to transform the difficulties. But guess what? We can’t fix it. We can’t take away the pain of loss. We can’t heal a chronic illness, bring back the dead, or force family members to behave appropriately. We can, however, make a difference.
A first step in learning to comfort suffering is to come to terms with our own powerlessness. Ironically, this relieves suffering. Struggling with this understanding gives us access to the paradoxically profound and simple skill of visiting. Understanding that we can’t do the impossible, takes away some of the urgency. We can focus not on changing what can’t be changed, but on being present.
Knowing that we don’t have to rescue makes it easier to help. Knowing that caregiving has limits makes it less threatening for those who want to help, but stay away in fear of not knowing what to say. We’re off the hook with regard to performing magic tricks of healing. All we can really do is to create a place where those to whom we offer comfort feel heard and protected.
The most important thing we offer as comfort is our own comfort. When we are fluent with some of life’s profound issues and communicate this either in words or in silence, we are helpful. We communicate that we are present and unafraid. The irony is that we become capable of serving in this way, by taking care of ourselves. We do this, by cultivating our own soul and exploring our own relationship to life’s challenging questions.
Think back on your own difficult challenges. What helped you get through them? What did not help? Was there anything said that made it easier for you to get on with your life? Over and over, I hear from people that what helped was not a cogent bon mot or profound piece of advice. It was the gift of compassionate attention with which someone validated the experience and provided presence and lack of judgment. This was offered without intruding into the person’s private world or forcing them to move beyond their comfort zone. It can happen in silence. It can come with a light touch or the subtle expression of care. Above all, the feeling is communicated that the person being visited had permission to be exactly as he or she needs to be, be it tearful, angry, cheerful, silent, or confused. Rarely are these reassurances expressed verbally.
This kind of presence says more about whom the visitor is than about what he or she says, does or knows. It reflects the visitor’s own work on the deep issues of his or her own life, which makes it possible to comfortably reach out to others. That comfort gives comfort.